Service Minds LLC (“Service Minds,” “we,” “us,” or “our”) operates the website serviceminds.com and the websites associated with our family of brands, including Mister Sparky Electric, One Hour Air Conditioning & Heating, and Benjamin Franklin Plumbing. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our websites, use our services, or otherwise interact with us.
By accessing or using our websites and services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
- Contact Information: Name, email address, phone number, and mailing address.
- Service Requests: Details about your home service needs, appointment scheduling information, and service history.
- Employment Applications: Resume, work history, references, and other information submitted through our careers portal.
- Communications: Messages, feedback, and other content you send through our contact forms, email, or phone.
- Newsletter Subscriptions: Email address and preferences when you subscribe to our mailing list.
- Payment Information: Billing address and payment details when you pay for services (processed through secure third-party payment processors).
Information We Collect Automatically
When you visit our websites, we may automatically collect certain information, including:
- Device and Browser Information: IP address, browser type and version, operating system, device type, and screen resolution.
- Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, and general browsing activity.
- Location Data: Approximate geographic location based on your IP address or, with your consent, more precise location data from your device.
- Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with our websites. See the “Cookies and Tracking Technologies” section below for more details.
Information from Third Parties
We may receive information about you from third-party sources, including marketing partners, social media platforms, analytics providers, and publicly available databases.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To schedule appointments, deliver home services, process payments, and communicate with you about your service requests.
- Employment: To evaluate job applications, conduct background checks where permitted, and communicate with applicants.
- Communications: To respond to your inquiries, send appointment reminders, and provide customer support.
- Marketing: To send promotional emails, newsletters, and offers related to our services and brands. You may opt out of marketing communications at any time.
- Website Improvement: To analyze website usage, improve functionality, personalize your experience, and develop new features.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and the safety of our users and employees.
- Business Operations: To manage our internal business operations, including data analysis, audits, fraud prevention, and record-keeping.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Within Our Brand Family: We may share information among Service Minds and our affiliated brands (Mister Sparky Electric, One Hour Air Conditioning & Heating, and Benjamin Franklin Plumbing) to coordinate services and improve your experience.
- Service Providers: We may share information with trusted third-party vendors who assist us with website hosting, payment processing, email delivery, analytics, marketing, and other business operations. These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information in other ways if you provide explicit consent.
Cookies and Tracking Technologies
Our websites use cookies and similar technologies to enhance your browsing experience. These include:
- Essential Cookies: Required for basic website functionality such as page navigation and form submissions.
- Analytics Cookies: Help us understand how visitors interact with our websites by collecting anonymous usage data (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness across platforms.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. We may also use Google Tag Manager and similar tools to manage tracking scripts on our websites.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out of Marketing: You may unsubscribe from marketing emails by clicking the “unsubscribe” link in any promotional email or by contacting us directly.
- Do Not Track: Our websites do not currently respond to “Do Not Track” browser signals.
To exercise any of these rights, please contact us using the information provided below.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
Third-Party Links
Our websites may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our websites and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how it is used, the right to delete your information, and the right to opt out of the sale or sharing of your personal information. We do not sell personal information. To submit a request, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Service Minds LLC 624 67th Street, Circle East Bradenton, FL 34208
